There are plenty of ways that you can qualify for a 100% refund and we will discuss each of them below.
- If you cancel your order before production, you will get a 100% refund. If you change your mind before production has started you get a full refund. Why? Because we haven’t done anything yet!
- If the final product you received does not match the orderyou will receive a 100% refund.
- If the items in your order are suffering from quality issues we will also provide you a 100% refund.
Partial refunds, which may be more or less than 50% but less than a full refund may also be issued. This may occur if: you choose to cancel your order during production or if you receive your order and some (but not all) of the products have quality issues. If you receive an order with partial quality issues we will offer a refund for the cost of the defective items or re-make them at no charge.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.